HIF Member Benefits with St John

HIF will cover the cost of members' Urgent Care consultations at St John Urgent Care centres in WA.*

St John Urgent Care helps patients receive timely care for urgent but non-life-threatening injuries and illnesses, without needing a visit to the Emergency Department. Providing access to extended hours at St John Urgent Care centres across Perth and surrounding areas will mean patients can receive care for urgent but non-life-threatening injuries and illnesses, without the need to visit the emergency department.

HIF Members can receive this benefit across six locations in the Perth metropolitan area:

CanningtonKelmscott
CockburnMidland
JoondalupOsborne Park

Find an Urgent Care Centre

* Terms and Conditions: HIF will cover the cost of Urgent Care consultation fees at St John Urgent Care Centres in WA. Only valid when the member presents their valid HIF membership card at the time of service. Available to members on any level of domestic Hospital or Extras health insurance cover with HIF. Members with Ambulance Only Cover are not included in this offer. Not covered for GP appointments, dental treatment, medicines prescribed, and medical devices associated with your treatment such as crutches, moon boot, etc. St John Urgent Care may have additional terms and conditions. This information is of a general nature and is not intended to be a substitute for professional medical advice.

St John Urgent Care doctors

Urgent but not an emergency

Each St John Urgent Care centre is staffed by a team of skilled doctors and nurses offering high-quality, immediate health care services, as well as a safe alternate care pathway for unscheduled urgent medical care in Perth. For members in Perth and surrounding areas, St John Urgent Care provides a safe and convenient pathway for unscheduled medical care that isn’t an emergency.

St John Urgent Care can treat the below health concerns:

  • Possible sprains or broken bones
  • Cuts that need stitches or glue
  • Sports injuries
  • Minor eye and ear problems
  • Minor burns and scalds
  • Insect and animal bites

In case of an emergency though, we always recommend that you attend an Emergency Department immediately or call Triple Zero (000).

Urgent Care doctor and patient

Frequently Asked Questions

 

When should I attend an Urgent Care Centre?

When it’s urgent but not an emergency, St John Urgent Care is the right place to go. For members across Perth, including those near urgent care Perth and urgent care Midland locations, these centres can help with a wide range of urgent care needs such as:

  • Possible sprains or broken bones; 
  • Cuts that need stitches or glue; 
  • Sports injuries; 
  • Minor eye and ear problems; 
  • Minor burns and scalds
  • Insect and animal bites

Where can I find a St John Urgent Care Centre?

St John Urgent Care centres open 7-days a week across six locations in the Perth metropolitan area. For the latest contact information, opening hours, wait times, and directions to your nearest St John Urgent Care centre, please visit St John WA. 

How do I access no-gap Urgent Care consults at St John Urgent Care?

Simply show your HIF membership card (or digital card) at any eligible St John Urgent Care centre and we’ll cover the cost of your Urgent Care consultation. We encourage members to let reception know they are with HIF to ensure no-gap Urgent Care consultation coverage.

What if I didn't bring my membership card?

Didn’t bring your physical membership card? Don’t worry. You can easily access your digital card whenever you need via the HIF member app.

Step 1 – Make sure you’ve registered at HIF’s Online Member Centre (OMC) and set up your password.

  • If you haven’t registered for the OMC, you can do this directly through our website. You’ll need your membership number and the email registered to your account to login and set your password. If you’re already registered via the OMC, you can use the same login details for the app.

Step 2 - Download or re-open the HIF app and use the same OMC login details and password to open the app.

Step 3 - Press ‘Digital card’ at the bottom of the homepage. Present this at reception on your next visit to a St John Urgent Care centre.

The HIF app does more than store your digital card, you’ll be able to view your policy details and limits, update personal details and make and track claims on the go!

When should I attend an Emergency Department or call Triple Zero (000)?

St John Urgent Care is NOT an Emergency Department.

Always dial Triple Zero (000) or go directly to the Emergency Department for serious symptoms such as:

  • Heart attack/chest pains
  • Inability to breathe
  • Collapse/seizure/stroke
  • Heavy bleeding
  • Serious head or neck injury
  • Motor vehicle accidents
  • Severe stomach pain
  • Severe burns
  • Bleeding in pregnancy
  • Serious mental health problem
  • Poisoning or serious allergic reactions

What’s not covered by HIF at St John Urgent Care Centre?

HIF covers the out-of-pocket cost for Urgent Care consultations at St John Urgent Care centres in Perth. However, HIF does not cover other available services at St John Urgent Care centres, such as GP appointments and dental treatment. Your doctor may also recommend you purchase medicine or medical devices associated with your treatment such as crutches, moon boot, etc. These items are not covered within the consultation fee.

Do all Urgent Care Centres charge a consultation fee?

Most St John Urgent Care centres, including those in Perth, charge a consultation fee for Urgent Care services. This fee is fully covered for eligible HIF members who present a valid membership card when visiting St John’s Urgent Care facilities.